Return & Refund Policy

Contact Information

If you have any questions about returns, refunds, or exchanges, our customer support team is available to assist you.

Email: support@mirevo-shop.com

Return Period

Customers may request a return within 30 days of receiving their order.

How to Request a Return

1. Submit a Return Request

To begin the return process, please email our support team at support@mirevo-shop.com.

Your request must include:

  • Your order number

  • A short explanation of the reason for the return

2. Return Authorization

Once we receive and review your request, our support team will send you the necessary instructions for completing the return. When applicable, a prepaid return label may be issued.

3. Packaging and Shipment

Before sending the item back, please ensure the following:

  • The product is securely packaged

  • The item is returned in its original packaging whenever possible

  • All accessories, tags, and included materials are returned with the item

The return address will be provided by our support team via email once your return has been approved.

 

Return Shipping Costs

Customers are generally responsible for return shipping costs, except in the following situations:

  • The product is defective

  • The item arrived damaged

  • An incorrect product was delivered

In these cases, MIREVO will cover the return shipping costs.

 

Specific Return and Refund Situations

Change of Mind

If you decide you no longer want your purchase, you may return the item within 30 days of delivery, provided that the following conditions are met:

  • The item has not been used

  • The product shows no signs of damage

  • The item is returned in its original condition and packaging

Defective Products

If you receive a defective item, please contact us as soon as possible at support@mirevo-shop.com.

Once the issue is confirmed, we will provide return instructions and offer either:

  • A replacement product, or

  • A full refund

In this situation, MIREVO will cover the return shipping costs.

Damaged Items

If your package arrives damaged, please contact us within 48 hours of delivery and include clear photos showing the damage.

After reviewing the information, we will arrange either a replacement or a refund, and if necessary, we will cover the return shipping.

Incorrect Item Received

If the item you received does not match what you ordered, please reach out to our support team.

We will organize the return and ensure that the correct product is sent to you at no additional cost.

Item Not Received

If your order has not been delivered, please contact us so we can initiate an investigation with the shipping carrier.

If the carrier confirms that the package was lost in transit, we will offer either:

  • A replacement shipment, or

  • A full refund

Order Cancellation

Orders may be cancelled before they are shipped.

If the order has already been dispatched, the standard return process must be followed after the item is delivered.

Policy for Damaged or Defective Products

For items that arrive damaged or defective, please contact us within 48 hours of receiving your order and provide photos as evidence.

Once the request is reviewed and approved, we will issue either:

  • A replacement, or

  • A full refund

Policy for Non-Defective Products

If a return is requested due to a change of mind, the returned item must meet the following requirements:

  • The product must be unused

  • The item must be undamaged

  • The product must be returned in its original condition

Processing Times

Return Deadline

Return requests and return shipments must be initiated within 30 days after delivery.

Return Processing

After we receive and inspect the returned item, the refund will be processed within 14 business days.

You will receive a confirmation email once your return has been completed.

Refund Conditions

A refund will be granted if the returned product meets the return requirements outlined in this policy.

For items that are defective, damaged, or incorrectly shipped, refunds will be approved after inspection.

Refund Timing

Once a refund has been approved, it may take up to 14 business days for the funds to appear on your original payment method.

Refund Method

All refunds are issued to the original payment method used during checkout.

Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized products

Return Address

The return address will be provided by our support team via email once your return request has been approved.

Return Shipping Method and Costs

Recommended return shipping method:

Tracked shipping using a reliable local carrier.

Estimated return shipping costs:

Costs vary depending on your location.